How can we help you?

The outline you see when you first load a roof is a rough draft: it's a starting point, not the final answer. You need to adjust it to match your actual roof before the numbers mean anything.

• Drag the outline points to line up with the roof edges
• Add points on any side that needs more detail
• Double-check your pitch entry: a wrong pitch changes the total square footage significantly

Pitch is not automatic: you enter it yourself using the pitch tool.

• Pick the pitch tool from the toolbar
• Click and drag a line along the slope of the roof on the map
• Type in your pitch as rise:run: like 6:12 or 4:12
• If different parts of your roof have different slopes, draw a separate pitch line for each section

When you trace the roof carefully and enter the correct pitch, MyRoofMap is accurate enough for estimating and material planning.

That said, do not use these numbers to finalize a bid or order materials without confirming on-site first. Satellite imagery can have slight angle distortions, and accuracy depends on how carefully you trace the outline.

No problem. Draw each roof section as a separate outlined area, and add a pitch line for each section with its correct pitch value. The tool will calculate them individually and add them together in your total.

Yes — any roof that's visible from satellite imagery can be measured.

• Commercial: works the same as residential. Larger flat roofs are actually easier to trace
• Flat roofs: use 0:12 pitch (or close to it). The pitch tool still works
• Metal / standing seam: trace the outline same as any roof; the metal type doesn't change the measurement

On purpose. The manual-input approach is core to how MyRoofMap works.

• You're the one tracing the outline and entering the pitch — not an algorithm guessing
• This keeps the tool fast, cheap, and gives you control over what gets measured
• It also keeps the report a planning estimate, not a "certified" measurement

Automated tools take 30 minutes to a few hours and cost $25–65 per report. We're a different category — call it a quick pre-bid tool that you finish on-site.

MyRoofMap uses publicly available satellite photos. We don't control when those photos were taken, and they're typically updated every 1–3 years depending on your area.

An old image doesn't affect your measurement: the roof shape and footprint are usually the same even if materials have changed. You can still trace the outline and enter today's pitch.

Rural areas and some smaller towns have lower-resolution satellite images. We can't control the resolution: it comes from our data providers. We're sorry for the trouble.

• Try zooming in a bit: sometimes a sharper layer loads
• If it's still too blurry to work with, email us at support@myroofmap.com with the address and we'll take a look

This happens sometimes, especially on rural roads or new subdivisions. Easy fix:

• After the map loads, drag the pin to the correct property
• Try adding the full ZIP code to your search (e.g. "1234 Oak St, Tulsa OK 74101")
• For brand-new homes, the address may not be in the system yet: navigate to the location on the map and drop the pin manually

Try these first:

• Use the full address with city, state, and ZIP code
• Try just the house number and street name, no abbreviations
• Search the nearest intersection, then pan the map and drop the pin manually

If none of that works, email us at support@myroofmap.com and we'll get you taken care of.

That shouldn't happen. If you don't see your report after paying, check these first:

• Check your email — your report and receipt are sent there automatically
• Refresh the page — sometimes the report loads after a brief delay
• Look in Account → My Reports to see if it saved
• Check your spam or promotions folder for the email

Still nothing? Email us at support@myroofmap.com with your account email and the address. We'll either get you the report or refund the charge within one business day.

Yes — when something went wrong on our end, or within 24 hours for an honest mistake. Email support@myroofmap.com with the address and the date you were charged.

We approve a full refund when:

• The satellite image was too blurry or low-quality to use
• The address didn't return any imagery at all
• You were charged twice for the same address
• You contact us within 24 hours and haven't downloaded the report

We can't refund a report you've already downloaded, exported, or sent to a customer. You can choose between a refund to your card or free pulls credited to your account — just tell us which you'd prefer.

Sometimes a slow internet connection makes the page submit twice before it confirms. If your card shows two charges for the same address, that's a duplicate.

• Check your project history — if there's only one report saved, you were billed twice for one job
• Note the date and the amount of both charges
• Email support@myroofmap.com — we'll refund the duplicate within one business day

We don't intentionally charge twice for the same address. When the system catches it, the duplicate is auto-voided.

There are two pricing tiers:

• $14.99 retail — standalone account, paying as an individual
• $9.99 wholesale — your account is linked to a roofing company that has wholesale pricing set up

If your coworker is on the wholesale rate and you aren't, you're probably not linked to your company's account yet. Email us with your company name and we'll get you set up.

Wholesale pricing is for roofing companies with multiple users on the platform. To get linked:

• The owner or admin of your company's account adds you as a team member
• Once linked, your pulls drop from $14.99 to $9.99 automatically
• No paperwork, no separate signup

If you're the company owner and want to set up wholesale pricing for your team, email support@myroofmap.com to start.

Some states require us to collect sales tax on digital products. We use your billing ZIP code to figure out whether tax applies and at what rate.

• Tax shows up as a separate line on your charge
• The rate depends on your state and city — we don't pick the rate, your state does
• If your business is tax-exempt, email us a copy of your exemption certificate and we can adjust your account

If the tax amount looks wrong, send us your billing ZIP and we'll double-check.

To change the card on file:

• Log in to your account
• Go to Account → Billing
• Click Update Payment Method
• Enter your new card and save

The new card will be used for your next address pull. Your old card stays on the prior charges' receipts (we don't change those after the fact).

Two places:

• Email — every charge sends an automatic receipt to the email on your account
• Account → Billing — past invoices are listed by date; click any to download a PDF

If you need a custom invoice with a specific company name or PO number, email us with the details and we'll send a corrected version.

If the satellite image is too blurry, outdated, or doesn't show your address at all, that's on us — not on you.

• Email support@myroofmap.com with the address and the date
• We'll process a full refund (or free pulls credit, your choice) within one business day
• You don't need to send screenshots — we can pull up what you saw

We don't want you paying for imagery you can't use.

No. You're only charged when the address is confirmed and the imagery loads. If our system can't find the address or the imagery doesn't return, no charge goes through.

• The card is authorized when you select an address
• The actual charge happens after imagery confirms
• Failed addresses are auto-voided — you may see a pending charge briefly, but it disappears within a few business days

• Go to myroofmap.com and click Sign In
• Click "Forgot password?"
• Enter your email and check your inbox for a reset link
• The link expires in 30 minutes: use it right away

A couple of things to check first:

• Make sure you're logged into the same email account you used when you saved it
• Search by the property address in your project dashboard
• If the browser closed before the save finished, the project may not have saved

If it's still missing, email us with your account email and the address of the job: we can look it up on our end.

• Log in and go to Account → Billing
• You can see your plan, next billing date, and payment method there
• Past invoices can be downloaded from the same page
• To cancel or change your plan, use the controls in Account → Billing

If you see a charge that doesn't look right, email us with the amount and date and we'll sort it out within one business day.

Yes — wholesale-priced company accounts can have multiple users.

• Owner logs in and goes to Account → Team
• Click Invite User and enter their email
• They'll get an invitation email; once they accept, they're billed at the wholesale rate
• Each team member has their own login and report history

Billing rolls up to the company owner unless you set it differently.

Most download issues are caused by the browser blocking the file. Try these:

• Pop-up blocked? Look for a blocked popup notice in the top of your browser bar and click "Allow"
• Ad blocker? Temporarily turn it off, or try opening in an Incognito/Private window
• Make sure your roof outline is fully closed and you've entered a pitch: an incomplete project won't export
• Try Chrome or Firefox if you're on Safari

MyRoofMap is built for estimates and planning: not final bids. Our Terms of Service are clear: don't use these numbers to finalize pricing or sell roofing services without verifying on-site.

Here's how most contractors use it:

• Pre-bid: Check if a job is worth driving out to
• Customer conversations: Show the homeowner a visual of their roof
• Material ballpark: Start your order, confirm quantities on the roof

You can change the waste percentage in your project settings before exporting.

• Simple gable roof: 10% is standard
• Hip roof or complex valleys: Use 15–20%
• Steep pitch: Add extra: steep cuts waste more material

All of your past reports are saved automatically.

• Log in and go to Account → My Reports
• Reports are listed by date, with the property address
• Click any report to view, download, or re-share

We don't delete old reports unless you ask us to. Even reports from a year ago are still there.

Yes — the PDF is yours to share however you want.

• Download the report from the Generate Report button (or from your history)
• Attach it to an email like any other PDF
• Or use your phone's Share menu if you opened the report on mobile

We don't watermark the PDF or limit who you send it to.

Yes — the PDF you download is a regular file. Email it, text it, print it, anything.

• The PDF is self-contained — they don't need to log in or sign up to view it
• It includes the property address, measurements, and your company info if you've set it up

If they want to make their own measurements, they'll need their own account.

Indefinitely, as long as your account is active.

• Active accounts: reports stay forever
• Closed accounts: reports kept for 90 days, then deleted
• You can manually delete any report from your account at any time

That outline is just a starting point: it's never meant to be perfect. You always need to adjust it.

• Click any point on the outline and drag it to the right spot
• Click on any edge to add a new point for more detail
• If it's totally off, delete it and draw your own outline from scratch using the polygon tool

Try these in order: most slowness issues are fixed by one of these:

• Clear your browser cache: In Chrome: Settings → Privacy → Clear browsing data
• Close other tabs: mapping tools use more memory than regular websites
• Switch to Chrome or Firefox if you're on Safari or an older browser
• Make sure your internet connection is solid: spotty WiFi makes the map stall
• Avoid using on a phone or older tablet: MyRoofMap works best on a desktop or laptop

Here's the basic flow from start to finish:

• Step 1: Type in the property address and confirm the pin is on the right house
• Step 2: Adjust the auto-trace outline so it matches the actual roof edges
• Step 3: Use the pitch tool to draw a line and enter your pitch
• Step 4: Review your square footage and export or save your report

MyRoofMap runs in any web browser, so it will open on a phone: but the tracing tools are much harder to use on a small touchscreen. For best results, use it on a laptop or desktop computer.

If you need to pull up a saved project in the field, the viewing and reporting features work fine on mobile.

When you're drawing the roof outline:

• Click each corner to add a point
• To finish, click near where you started — the outline snaps closed
• The shape fills in green when it's closed correctly

If it's not closing, you may not be clicking close enough to the first point. Zoom in for more precision.

Depends on what you want to remove:

• Single point on an outline: click and drag it to a new spot, or right-click the point to delete it
• An entire roof line (ridge, valley, etc.): click on the line, then press Delete or use the trash icon
• The whole outline: use the Reset button in the toolbar to start over

These are the standard roof line types. We use them to calculate the linear feet of each, which matters for ordering trim, ridge cap, and flashing materials.

• Ridge: the horizontal peak where two slopes meet at the top
• Hip: a sloped edge running from the peak down to the corner of the roof
• Valley: a V-shaped line where two roof planes meet inward
• Rake: the sloped edge of a gable, running from the peak down the side
• Eave: the horizontal bottom edge of the roof, where the gutters typically run
• Flashing: any metal trim around chimneys, walls, or features
• Step flashing: the stepped metal pieces running up where the roof meets a vertical wall (chimneys, dormers)

Yes. Each structure (main house, garage, addition, shed) can be drawn as a separate outline on the same map.

• Finish drawing one structure first
• Click the polygon tool again to start a new one
• Each structure gets its own pitch entry
• Totals are summed in your final report

Useful for a property with multiple roofs, or a job where you're estimating the house and the detached garage together.